Privacy & Cookie Policy

1. Who we are (Data Controller)

Synapse Edge Ltd ("we", "us", "our") is a company registered in England & Wales and is the data controller responsible for your personal data when you use this website (synapseedge.co.uk).

For any privacy question or to exercise your rights, contact us through our contact form.

2. What data we collect

We only collect personal data that you choose to give us. We do not use advertising trackers or analytics profiling on this website.

Information you provide through the contact form

• Full name
• Job title (optional)
• Work email address
• Company / organisation (optional)
• Industry sector and primary interest (optional)
• The content of your message

Information collected automatically

Like most websites, our hosting server may record basic technical log data (such as IP address, browser type, and pages requested) for security and to keep the site running. Third-party services we embed (see section 7) may also receive your IP address when their content loads.

3. Why we use it & our lawful basis

We do not use your data for automated decision-making or profiling, and we never sell your personal data.

4. Who we share it with

We use a small number of trusted service providers (processors) to operate this website. They only process your data on our instructions:

We may also disclose data where required by law, or to protect our legal rights.

5. International data transfers

Some of the providers above are based outside the UK and the European Economic Area (EEA), including in the United States. Where your personal data is transferred internationally, we rely on appropriate safeguards as required by the UK GDPR and EU GDPR — such as the UK International Data Transfer Agreement / Addendum, the EU Standard Contractual Clauses, and/or the provider's certification under the EU-US and UK-US Data Privacy Framework — to ensure your data receives an equivalent level of protection.

6. How long we keep it

We keep enquiry and contact data only for as long as necessary to respond to you and to manage any resulting business relationship, after which it is securely deleted. Where we have no ongoing relationship and no legal reason to retain it, we delete enquiry data within a reasonable period. You can ask us to delete your data sooner at any time (see section 8).

7. Cookies & third-party content

Synapse Edge Ltd does not set its own advertising, analytics, or tracking cookies on this website. The site works without you accepting any non-essential cookies.

Third-party content

Some pages embed content from third parties, which may set their own cookies or receive your IP address when that content loads or when you interact with it:

• Google Fonts — our typefaces are served by Google, which receives your IP address when the fonts load.
• Calendly — if you open the booking tool, Calendly may set cookies and process your data under its own privacy policy.
• 3D Digital Twin viewer / Sketchfab — the interactive 3D model is embedded from our viewer (and originates from Sketchfab); loading it may set cookies from those services.

You can control or block cookies through your browser settings. Blocking third-party cookies will not stop the core website from working.

8. Your data protection rights

Under the UK GDPR and EU GDPR, you have the right to:

• Be informed about how we use your data (this policy)
• Access the personal data we hold about you
• Rectification — correct inaccurate or incomplete data
• Erasure — ask us to delete your data ("right to be forgotten")
• Restrict our processing of your data
• Data portability — receive your data in a portable format
• Object to processing based on legitimate interests
• Withdraw consent at any time, where we rely on consent

To exercise any of these rights, contact us via our contact form. We will respond within one month, as required by law. Exercising your rights is free of charge.

9. How we protect your data

This website is served over encrypted HTTPS. We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse, and we limit access to your data to those who need it to respond to you.

10. Complaints

If you have a concern about how we handle your data, please contact us first so we can try to resolve it. You also have the right to lodge a complaint with a supervisory authority:

• UK: the Information Commissioner's Office (ICO) — ico.org.uk
• EU: the data protection authority in your country of residence.

11. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of the page shows when it was last revised. Please check back periodically.

12. Website terms of use

This website and its content are provided for general information about Synapse Edge Ltd's services. While we work to keep the information accurate and current, we make no warranties as to its completeness or accuracy, and it does not constitute professional or contractual advice. All trademarks, logos, text, and graphics are the property of Synapse Edge Ltd or their respective owners and may not be reproduced without permission, except third-party content credited below. Your use of this website is governed by the laws of England & Wales.

13. Third-party content & credits

The interactive 3D jet-engine model used on this website is based on third-party work used under a Creative Commons licence:

“Safat EJ200- JET ENGINE AN” by CloudHubOmniTeam is licensed under CC BY 4.0.